FAQ

Roxilla Executive Travel Club is a membership-based travel club that offers cars to its Members to travel anywhere in India with self-driving or with paid driver.

While Public Transits or Prepaid Taxis or Online Travel Agents or Online Cab Services, or Friends or Relatives, etc., etc., are available now a days, unexpected disappointments, uncertainties, etc. are occurring in routine lives. So, members of this Roxilla Executive Travel Club are provided with the cars to use as if their own cars when they travel to other cities mainly and when they want to travel in their hometowns also.

No, after becoming a member, there will be NO CHARGES to be paid when they opt to use Club-provided Cars.

The car will be used as if it is your own car in your City. So, your car is to be filled with fuel by you only for your usage.

The club-provided car is either self-driven by you or by a driver paid by you.

Yes, you can self-drive if you have a valid Driver’s Licence issued by any State RTA.

There are drivers on the pay-roll of the Club who can be engaged to drive for you. However, you will have to pay to the Club as applicable to the Club Policy. But you will have to book your driver also when you chalk out your travel program with the Club.

While registering your travel program, the Club will insist you to pay.

Right now the Club has 126 locations PAN INDIA. These locations will be extended further and the same will be updated in our Websitewww.retcil.com as and when those are extended.

We are present in 126 Cities, click here to view these locations.

Yes, you must pay an annual subscription fee to subscribe and gain access to a variety of cars to be used during your trips to other cities, and in your hometown depending on the chosen Membership plan.

There are four categories of membership plans, viz., BRONZE, SILVER, GOLD, and DIAMOND.

Yes, there are differences, please visit our website RETCIL and MEMBERSHIP SUBSCRIPTION

To join Roxilla Executive Travel Club, you can visit our website or contact our customer care Toll Free Number 1-800-JOY-AUTO (1-800-569-2886) OR 1-800-599-2886. You can also use our Mobile App ROXILLA. Click here to download mobile app.

● You are having your own-like car in every city you travel.
● No rental charges,
● No charges per kilometre,
● No risks or disappointments
● No waiting time
● No hassles of renting
● No limitation on the travel distance
● Very Club-Member-Friendly treatment
● No maintenance charges
● RSA available for 24 hours X 7 days
● Compersenive insurance coverage

After you become a member, you will be provided with login credentials. You can access our website into our Members-Area, or use Mobile App, or use Toll Free Customer Care Number, or send email or chat by WhatsApp. Once your travel schedule is registered, you will be provided with a TRAVEL IDENTIFICATION NUMBER (TIN)

Membership in Roxilla Executive Travel Club is open to all individuals who are above 18 years of age including NRIs. Foreigners who are Residents in India are also eligible for membership.

You will have to pay membership fee while you submit your membership application form duly filled in with all attachments.

Membership fee is non-refundable once the Membership is granted to you. If the Membership is refused to you, 85% of the membership fee paid by you will be refunded within 5 business days after you are informed that your application is rejected.

While the Club is striving to grant memberships as fast as possible, it is purely depending on the information provided and documents uploaded by the applicants for membership. If the applicant provides all proper information, the club may grant membership within a week’s time also. Otherwise, depending on the complexity of information provided to do the background checks, it may take more time which cannot be estimated. However, if the member is not granted membership for 90 days or more, you can claim for refund of 85% and within 5 business days the amount will be refunded.

Membership is valid for 365 days or expiry of allowable electronic travel coupons, whichever occurs earlier.

As soon as your membership ceases after 365 days or upon expiry of allowable electronic travel coupons, whichever occurs earlier.

The Club works 365 days in the year, 7 days a week and 24 hours a day. So, you can schedule your trips any time.

Roxilla Executive Travel Club membership is not transferable.

If you wish to cancel your Roxilla Executive Travel Club membership, contact the Club's Customer Care Executive but please note that the fee is non-refundable, once the membership is granted.

We take priority in the maintenance of our vehicles but in case there’s break-down, a replacement shall be provided at the earliest possible. It may be noted here that tyre puncture and accidents are not factored as a breakdown. We have tied up with Road Side Assistance Services and you can give a call to them and that team will assist you for any help you need.

Yes, you can pick-up at one location and you can drop-off at another location.

The members are requested to share their travel programs 48 hours prior to their trip. A vehicle is allocated and shall be waiting at your requested location.

We have designated offices in each and every city of 126 locations. The member needs to provide pick up address and time for handing over of the car.

The cars are for passengers and respective luggage only but not for any goods.

The members are requested to drive safely without breaking any rules. In case of an uncertain event of a traffic violation, please clear the penalty through the Govt. portal and avoid inconvenience to other Members.

We ensure that the documentation is up-to-date and such scenarios do not occur.

We urge the members to choose a subscription plan suitable to their needs and adhere to the set terms but in an unlikely event if the car is utilised for longer than the allowable period then the member has to fore-go his/her allowable trip for an additional electronic coupon with a demerit point.

Yes, you can cancel the trip up to 48 hours prior to the commencement of your trip. If there is less than 48 hours’ time between the time you cancel and the time the program commences, then you cannot cancel the program and you will lose one trip out of the allowable electronic coupons in addition to living a demerit point.

No, you will be provided Bronze Category car only as long as the Bronze Category car is available.

No, that can be done only after seizure of your membership.

yes,you can have muiltiple cards